During the pending Royal Mail strikes we are going to be doing all we can to mitigate any problems caused. We are going to be processing and sending your orders as quickly as you have come to expect from us to ensure we get them to you as soon as …
We are afraid that there has been an escalation in the number and frequency of strikes carried out by members of the CWU at Royal Mail. This is causing an inevitable backlog on deliveries and therefore extended delays in delivery times. We would like to re-assure our customers that we …
We are pleased to report that our Payment Gateway SagePay is now working correctly, and we are able to take payments with credit or debit cards as normal. We would like to apologies to our customers who attempted to place orders with us last night and were unable to do …
We are very sorry to report that since around 19:30 this evening we have been unable to process credit and debit card payments. Our Payment Gateway – SagePay – have experienced a system wide failure that has meant we have been unable to take payment for orders by card. We …
Our Telephone and Live Chat support channels are now backup and running and available to all of our customers. The maintenance conducted on our systems was successful and will ensure we are able to provide the high levels of support of customers have come to expect from us. We are …
