Further to our blog post dated 02/12/2010 regarding the weather and stock issues we would like to update our customers on the current situation.
We have received confirmation that Dermalogica UK are back up and running even though with a limited number of staff but they have managed to process a number of our orders and we are hoping to receive them tomorrow (04/12/2010) or Monday at the latest. Whilst this is not ideal it does mean that we will be able to clear the small number of items we have out of stock for our customers.
We would like to thank all of the staff at Dermalogica UK for working extremely hard for all of their customers and dealing with the extreme weather which has been particularly bad in that area of the country.
We have not yet received an update from Royal Mail today on any problems they are experiencing, but deliveries have been taking longer this week and as far as we are aware their Next Day Guarantee on Special Delivery items is still suspended at this time.
We would like to thank all of our customer’s who have been affected for their understanding and patience during this time.