From time to time some of our customers call or email us because of the problems they experience trying to open the Dermalogica Skin Resurfacing Cleanser. This is not due to anything that our customers are doing wrong, it is simply a problem that originates when the product is manufactured. The following procedure will help correct the issue:
- Hold the bottle and tighten the grey/silver collar near the top of the bottle as much as you can by turning the collar clock wise. Do not hold pump head at the top when you are turning otherwise it may break. Do not over tighten and break the collar.
- Still holding the bottle turn the pump head clockwise until the pump clicks open.
This should solve the problem but if you need further assistance either post a reply or email us at shop@pure-beauty.co.uk.
I am having problems when trying to close pump on following products
Conditioning body wash and
Body hydrating cream
Solution?
Thanks
They have to be pressed down firmly Hanne and then twisted until they lock. Do this over a sink as product will be dispensed.
Tried this, still doesn’t work. For how long will I have to turn the head around?
We can promise that it will work. However, if for whatever reason you cannot get it to work simply return it to the salon or shop you purchased it from for a refund or exchange.